2 months ago
My experience at the clinic was mixed. On the
positive side, the customer service was excellent from start to finish. The front desk staff were friendly, courteous, and helpful, and the triage process was smooth and professional.
Unfortunately, my consultation with the physician left me somewhat disappointed. The interaction felt rushed, and I got the impression that he was trying to catch up because the clinic was running behind schedule. While physiotherapy was strongly recommended, I would have appreciated a detailed discussion of my lab results and a clearer explanation of the reasoning behind the recommendation. The consultation felt somewhat transactional rather than collaborative.
One area for improvement would be communication regarding delays. If appointments are running significantly late, a text message or notification to patients would be greatly appreciated, as it would allow people to adjust their schedules accordingly and avoid unnecessary waiting.
Overall, the support staff provided excellent service, but the physician consultation did not fully meet my expectations. While others may have a different experience, I would personally consider other options before returning.